This policy is issued by REDX Game Sdn Bhd in accordance with the Consumer Protection Act 1999 of Malaysia. Please note that approved refunds are credited to your REDX Boost wallet balance, not to the original payment method.

1Eligible Refunds

You may be eligible for a refund in the following cases:

Non-Delivery: If your order is not delivered within the specified timeframe
Partial Delivery: If only part of your order is delivered, you'll receive a refund for the undelivered portion
Service Issues: If there are technical issues on our end preventing order completion
Duplicate Orders: If you accidentally place the same order twice

2Non-Refundable Cases

Refunds will not be issued in these cases:

Order completed successfully as described
Incorrect link provided by the user
Account set to private after order placement
Violation of platform terms causing order cancellation
Change of mind after order processing has begun
Natural drop in engagement over time (this is normal behavior)

3Refund Process

1
Submit Request: Contact our support team within 7 days of your order with your order ID and reason for refund
2
Review: Our team will review your request within 24-48 hours
3
Resolution: If approved, the refund will be credited to your wallet balance

4Wallet Balance Refunds

Approved refunds will be credited to your REDX Boost wallet balance. Wallet balance refunds are:

Processed within 24 hours of approval
Available immediately for new orders
Non-transferable to bank accounts or other payment methods

5Payment Disputes

If you have issues with a payment, please contact us first before initiating a chargeback with your bank. We're committed to resolving all disputes fairly and promptly.

Note: Initiating a chargeback without contacting us first may result in account suspension.

6Timeframe for Requests

Refund requests must be submitted within 7 days of the original order date. Requests submitted after this period may not be eligible for refunds.

7Partial Refunds

For partial deliveries, the refund amount is calculated as:

Refund = (Undelivered Quantity / Total Quantity) × Total Cost

8Contact Support

To request a refund or if you have questions about our refund policy:

Email: support@redxboost.com
Include your Order ID in all communications
Provide screenshots if applicable

9Consumer Rights (Malaysia)

This refund policy is offered in addition to, and does not limit, your statutory rights under the Consumer Protection Act 1999 (Act 599) of Malaysia. If you believe your statutory consumer rights have been violated, you may contact the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia).

10Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated date.

Refund Policy